Shipping & Returns Policy

At Prime Pecan, we value long-term relationships with the kitchens, bakeries, and food brands we serve. We’re grateful for your trust and work hard to earn your business for the long run. Our team is accessible, responsive, and committed to solving problems quickly and fairly.

If you ever have a concern with an order, we want to hear from you. Please reach out directly — we’ll always do our best to make it right. The policies below simply outline how we handle shipping, inspection, and returns so expectations are clear for everyone.

Shipping

Orders are processed fresh to order and typically ship the next business day. Prime Pecan ships from our U.S. facility near a major UPS hub, allowing fast delivery to most locations nationwide within a few business days.

All bulk pecans are packed in 30 lb foodservice boxes with vacuum-sealed, food-safe liners to protect freshness during transit. Tracking information is provided once your order ships.

For pallet or recurring deliveries, scheduling is available to align with your production needs.

Delivery & Inspection

Please inspect your shipment upon arrival. If cartons are damaged or compromised in transit, note the damage with the carrier and contact us within 24 hours.

Because pecans are a perishable food ingredient, proper storage upon receipt is required. We recommend immediate refrigeration or freezing to maintain freshness and shelf life.

Returns

Due to food safety and traceability requirements, bulk pecans are not eligible for return once shipped and accepted.

If there is an issue related to shipping damage, fulfillment error, or verified product quality concerns, please contact us promptly. We will review and resolve confirmed issues quickly, including replacement or credit when appropriate.

Questions

For order support, scheduling, or special delivery needs, contact our team at inbox@primepecans.com.